Frequently asked questions

2ndPlace is a free discovery service for hostels, hotels and restaurants near you. Search near an area, compare listing details, save places and contact the business directly. We don’t take bookings or payments.

Yes. Searching, saving places and writing reviews are free. Listing a hostel, hotel or restaurant is free for owners, and there are no paid or promoted placements.

No. 2ndPlace doesn’t hold rooms, show live availability or process payments. Contact the property by phone or WhatsApp to ask about availability, rent and visits.

Owners can publish and manage their own pages. Other records come from Google Places, OpenStreetMap, Geoapify or Overture Maps. Each listing credits its sources. Imported details can be incomplete or out of date; confirm them with the business.

2ndPlace member ratings are calculated from member reviews and shown separately from imported ratings. Adding a member review does not overwrite a Google rating. Each review carries a source label; owners cannot supply or change member ratings.

No. It means the owner manages the page. 2ndPlace doesn’t inspect properties. Visit before you pay anything, and confirm rent, deposit and rules in writing.

Any signed-in 2ndPlace member, once per place. Owners can’t review their own property, and can’t edit or remove reviews.

Open the listing, scroll to “Before you visit” and choose “Report an incorrect detail”, or use the Support page. Reports go to the 2ndPlace team by email and don’t change the listing until they’re checked.

Saved places are stored on your account so they’re there when you sign in again, including on other devices.

Your preferences, private notes, visit checklists, compare selection and recently viewed places are stored in your browser for your account. They aren’t sent to 2ndPlace or to owners. You can clear them from your profile.

Check spam or promotions. On the sign-in or verification page you can request a new link. Only the newest link works, and it expires after 2 hours.

Use “Forgot password?” on the sign-in page, or “Email me a reset link” in your profile.

Create a free account, then choose “List your place”. Pick hostel, hotel or restaurant, find it on the map, add photos plus prices or opening hours, amenities and rules, then preview and publish.

Contact the 2ndPlace team with the existing listing link and evidence that you manage the business. Imported listings require an ownership review before access is granted. Creating another account does not claim the listing.

Each account manages one property at the moment.

Your owner workspace has your public link, a WhatsApp share button, an editable promotional message and a downloadable flyer.